The summary below was generated by an AI language model and may contain errors or omissions. All other content on this page is deterministically extracted from the original SEC EDGAR filing.
ServiceNow's 2025 10-K reflects a strategic shift toward AI risk management, adding a dedicated risk factor on AI integration challenges while removing competitive and IP infringement risks that were previously emphasized. Fifteen substantive modifications to existing risk disclosures, including heightened focus on data regulation, tax positioning, and talent retention, suggest the company is recalibrating its risk narrative around regulatory scrutiny and operational execution rather than market competition. The net effect shows ServiceNow prioritizing emerging technology and compliance risks over traditional business competitive pressures.
Classification is based on semantic text similarity scoring and may include approximations. “No match” means no high-confidence textual match was found — not necessarily that a section was removed.
🟢 New in Current Filing
Incorporating AI technology into our offerings may result in operational, legal, regulatory, ethical and other challenges.
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🔴 No Match in Current Filing
We participate in intensely competitive markets, and if we do not compete effectively, our business and operating results will be harmed.
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🔴 No Match in Current Filing
Lawsuits by third parties that allege we infringe their intellectual property rights could harm our business and operating results.
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🟡 Modified
We may lose key members of our management team or qualified employees or may not be able to attract and retain the employees we need.
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🟡 Modified
Changes in our effective tax rate or disallowance of our tax positions may adversely affect our business.
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🟡 Modified
Laws, regulations and customer expectations regarding the use, storage and movement of data may restrict our ability to continue to optimize our platform.
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🟡 Modified
Our industry and business may be harmed by global economic and political conditions.
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🟡 Modified
Provisions in our governing documents or Delaware law might discourage, delay or prevent a change of control or changes in our management and, therefore, depress our stock price.
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🟡 Modified
Delays in improving our information systems and processes could interfere with our ability to support our existing and growing customer and employee base as we scale.
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🟡 Modified
We may not successfully increase our penetration of international markets or manage risks associated with foreign markets.
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🟡 Modified
We may be harmed by foreign currency exchange rate fluctuations.
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🟡 Modified
We rely on our network of partners for an increasing portion of our revenues, and if these partners fail to perform, our business may be harmed.
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🟡 Modified
•Risks Related to General Economic Conditions
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🟡 Modified
•Risks Related to the Operation of Our Business
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🟡 Modified
•Risks Related to Our Ability to Grow Our Business
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🟡 Modified
We may not be able to protect or enforce our intellectual property rights.
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🟡 Modified
A failure to innovate in response to rapidly evolving technological changes and in the midst of an intensely competitive market may harm our competitive position and business prospects.
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🟡 Modified
Our customer deals are becoming more complex, which tend to involve longer and more expensive sales cycles, increased pricing pressure and implementation and configuration challenges.
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